The Business Case of Better Customer Contact. People Work Technology Podcast

Jasper Filon and Joost van Wijk from AudioCodes stress the importance of combining voice communication with Microsoft Teams for better customer interactions, focusing on their successful project with Vanderlande in Veghel. They highlight how AudioCodes' Voca Conversational Interaction Center, a certified and award-winning Microsoft Teams contact center solution, has improved service desk reliability, call flow management, and ensured 24/7 customer access.

Language: Dutch

Learn more about Voca Conversational Interaction Center